Case · Healthcare · 2024

Patient pathways, redesigned

Re-imagined a 10-year-old EHR module as a guided-pathway interface. Average task time halved across 3,200 clinicians.

Client: Lumen Health
Year: 2024
Sector: Healthcare
Task time: −52%

Fig. 01 · Healthcare system overviewLumen Health · 2024

The brief.

Re-imagined a 10-year-old EHR module as a guided-pathway interface. Average task time halved across 3,200 clinicians. We embedded a 6-person pod for a 14-week engagement, working alongside the Lumen Health platform team in their codebase.

What we shipped.

Architecture review and risk register
Design tokens + component library
End-to-end test harness with 87% coverage
Production rollout with feature flags and canaries
Runbooks, ADRs, observability dashboards

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